Standard Booking Terms and Conditions
Prices include VAT
All prices are for pre-booking and include VAT at the current rate. Hotel prices are given in £'s per person per night (twin prices based on two adults sharing) or £s per room per night, parking in £s per vehicle per whole or part day/ 24 hour basis, airport lounges in £s per person.
Cancellation, amendments and refunds
All cancellations and amendments to your booking must be made through Hotels24Seven, and are subject to the conditions set out in the Cancellation Policy below.
Cancellation Policy
Bookings that include cancellation protection can be cancelled up to 24hrs prior to the date of your stay. You will receive a full refund minus the cost of your cancellation protection (£2.49).
Bookings that do not include cancellation protection can be cancelled up to 24hrs before the date of your stay. You wil recieve a full refund, minus a charge of £15.00 per room cancelled.
Bookings cancelled less than 24hrs before the date of your stay do not qualify for a refund.
Price changes
Prices can go up or down. We are committed to providing the highest standards and the best choice of product, at great prices. Throughout the year we continually review our products and prices. There are likely to be some seasonal special offers. In some circumstances prices may go up between the time you looked for your initial quote and the time you make your actual booking.
Hotel and hotel-with-parking bookings:
- You cannot get a refund or amend a hotel or hotel-with-parking booking the day before your stay, or anytime thereafter.
- Any refund due to you will be paid within 28 days of the date on which you cancelled your booking.
- Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £15.
- Where any amendment to a booking reduces the total number of rooms or nights required, you will be charged a cancellation fee of £15 per room, per night.
- If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park or hotel locally for any additional parking time at their published gate rate.
- If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
- If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park or hotel locally for any additional parking time at their published gate rate.
Airport lounges
You cannot get a refund or amend a lounge booking in the 24 hours prior to the arrival date/time printed in your booking confirmation, or at any time thereafter.
Changes and cancellations made by us
Occasionally, we have to make changes and correct errors on web sites, brochures and other details both before and after bookings have been confirmed. We reserve the right to do this and to amend and cancel confirmed bookings. if we have to make a significant change, i.e. a change of accommodation or parking location, we will let you know as soon as possible.
Where possible we will do so before your departure and we will offer you a choice from the following:
- accepting the changed arrangements, or
- choosing an alternative product of a similar standard (for less expensive products we will offer a refund of the difference), or
- canceling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.
Cancellation Charge Waiver
You must select and pay for the Cancellation Charge Waiver when you make your booking. This will protect you if you subsequently cancel your booking in accordance with our Cancellation Policy, normal cancellation charges (£9.50 parking, £15 hotels and hotels-with-parking) will not apply.
Please note that you may not, in certain circumstances, cancel or amend your booking (see Cancellation Policy above). In these cases you will not receive a refund and you will be charged the full cost of your booking including the cost of the Cancellation Charge Waiver. The cancellation protection offered by the Cancellation Charge Waiver is not available if you are booking for the same day or the next day.
The Cancellation Charge Waiver fee is non-refundable.
Upgrades
Additional products or services may be offered to you as an upgrade or addition to your original, primary, purchase. The terms and conditions of the primary purchase shall apply to your entire booking, except where the upgrade(s) is/are specified within these terms and conditions, upon which the secondary purchase terms and conditions shall also apply.
Transfers
Transfers to and from the car park to the airport are included in the price, unless stated otherwise. However, some hotels do not provide free transfers. Please check when booking. Please make sure you have the transfer schedule for your hotel and/or car park and that the times of operation are suitable for your flights and meet your requirements.
Overnight parking for customers booking room only
Check the parking details when booking as not all hotels allow free overnight parking.
Minimum stays
Minimum stays and charges apply at some car parks. Should you wish to stay for fewer days, you may, but the cost of the minimum duration is payable. This is made clear during the booking process. Daily Prices may vary according to the date and length of stay. Stays of fewer than 8 days may attract a higher daily rate.
Insurance
All parking is subject to the terms and conditions of the individual car park and these are available separately on request from the car park operator. Ensure no valuables are left in the vehicle, no liability will be accepted. Parking is always at the vehicle owner's risk.
Disabled facilities
Where special facilities are provided, transfer and parking arrangements may not be suitable and rooms are available on a request basis only.
Extra adults
Some hotels charge a supplement if more than two adults share a room - check when booking.
Standard rooms
Facilities differ at each hotel, please ensure the room you are booking has the facilities you require before confirming your booking.
Breakfast
Your confirmation will tell you if breakfast is included in the reservation. Where breakfast is included please check the times it is available. No refund is given for unused Breakfast.
Leisure facilities
Where hotels have leisure facilities there may be charges levied and restrictions put on child access. If you want to use the facilities check the detail before confirming your booking.
Best price guarantee terms and conditions:
We check over 100 prices a week to bring you some unbeatable deals. If you find the same product or package of products for less within seven days of making and paying for your booking then we'll MATCH THE PRICE OR REFUND THE DIFFERENCE (subject to the following terms and conditions).
- The parking, hotel or package of products that you are comparing must be the same in every respect as that which you purchased from Hotels24Seven.
- Where multiple rooms are booked each room is regarded as a separate product.
- You must make your claim within 24 hours of making and paying for your booking with Hotels24Seven.
- Successful claims will not be paid until after the return date originally booked.
- You must use the products or package of products as per the booking against which you are making your claim.
- Cancellation of the booking cancels your right to claim under this guarantee.
- Comparison prices must be listed and quoted in pounds sterling.
The following exclusions apply to price comparisons that will be considered as part of any claim made under this guarantee in respect of airport hotels:
- Prices from other suppliers that are conditional on buying other products
- Prices that are part of a customer loyalty, members or loyalty reward scheme
- Prices that are part of a staff discount scheme
- Prices that are part of any other discount or special offer deal
- Hotel-with-coach products
- Hotels or parking in the Republic of Ireland
VAT
Our suppliers' reservation and booking systems can vary in the way they round up or round down the VAT element of the total price payable. Because of this, our Best Price Guarantee will not apply to price-differences of five pence or less where we have established that the VAT calculation is the sole reason for the difference.
Notes:
- If you think that you have found the same product or package of products cheaper elsewhere then call us on 0871 360 2100 and let us know. Please make sure that the product or package of products that you are comparing is identical in all respects, and that it meets the terms above. If there is any variation then we cannot match the price or refund the cost.
- When calculating the best price guarantee we consider only the price of the product or package of products, not any additional fees or charges e.g. credit card surcharges.
Problems when using the services:
- If you encounter a problem, please inform the service provider immediately to give them the opportunity to rectify the problem.
- If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage. Our service providers will do their utmost to assist with any given request, however assistance cannot be guaranteed.
- Please put any outstanding issues in writing (with receipts if appropriate) to: Customer Relations, Ashford Road, Newingreen, Hythe, Kent, CT21 4JF or email us at info@hotels24seven.com, within six weeks of your return to the UK.
Call monitoring and recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.