Contact Us

Please use this wizard to find the contact details that are relevant to your enquiry:

I want to make a new booking

I want to amend, cancel or discuss an existing booking

I want to talk to a specific hotel directly

To Make A New Booking:

Please call: 0871 360 2180

International callers, please dial +44 871 360 2180.

Please only use this number for new bookings only. The operators on this number are unable to assist with cancelations and amendments.

For other enquiries, please click here to find the correct channel of contact.

To Amend/Cancel/Discuss A Booking:

Please enter your reference number so we can direct you to the correct department:

Booking Reference:

Don't know your reference number? Click here.

To contact a hotel directly please enter the name here:

Please note that Hotels24Seven is an independent booking agent.

Please choose the method most suited to your enquiry.

Emails are monitored seven-days-a-week. We aim to reply to all emails immediately, however our ability to do this may be limited outside of normal office hours.

Please be sure to include your booking reference number in any correspondence to us.

To Cancel Your Booking:

Please email:

You can also simply reply to your confirmation email stating your request to cancel.

Before emailing, please double check the cancellation terms of your booking. If you have made a non-amedable booking or if your cancellation deadline has expired, we will not be able to cancel or refund your reservation. In this event, we can arrange for a confirmation letter to assist you with an insurance claim.

To Amend Your Booking:

Please email:

You can also reply to your confirmation email stating your amendment request.

Before contacting us, please double check the terms of your booking; if you have made a non-amendable reservation we may not be able to make the changes you require.

For More Information About Your Booking:

Please email:

We are very happy to assist you with any queries you have regarding your reservation.

Contacting Us By Phone:

Please call: 0845 054 2864

International callers must phone +44 845 054 2864.

Our operators are available 24/7 and will attempt to conect you to your relevant reservation manager.

Your reference number is not a Hotels24Seven reference number. We can only assist with reservations that we have made ourselves. We recommend you contact your original booking agent or the hotel directly. To do this, please use this directly use this form:

Start Again

Lost your reference number? Please read these instructions to recover it:

Did you make your booking via this website?
Please note we are an independent booking agent. If you definately made your booking though us, please send an email to Please include your name, the hotel you have booked and the date you have booked it for. We will locate your booking and re-send your confirmation email.

Did you make your booking via a different website?
As an independent booking agent we can only assist with bookings we have made ourselves. If you didn't book through us, we recommend that you contact your original booking agent or the hotel directly. To do this, please click here.